Customer Reviews

Lots of respect to Mohamed Eltelbany who’s been a very patient and helpful person With our appointment today. He took the time to help me in every way. Best dealership that I have been to so far.

Recently purchased a used Ram 1500 and had a excellent experience with the sales staff. They were not pushy, very fair with my trade in, and very compromising with the overall price. I spent hours looking at vehicles with Ishmael, which in retrospect felt like I spent the afternoon with a good friend....the guy is a 10 in my book. I had a few questions after the purchase and Ishmael returned every call promptly, sometimes even on his days off! Please promote Ishmael. Very impressed with the customer service.I ended up having trouble with an ignition module and the company immediately sent a tow truck to my residence in Albany on their dime and provided me with a temporary replacement vehicle while my truck was being repaired. This was a “as is” purchase and the company shipped me a spare wheel and OEM jack that I did not initially notice was missing. I know they didn’t have to do this. Greg, the parts manager, is the man. I will continue to shop for future vehicles at Volkswagen of Salem.

VW of Salem has been nothing short of extraordinary. Bobby was a tremendous help as most everything was done through email/text/phone conversations. He repeatedly sent extra pictures of different cars I was looking at to get a better picture of what I wanted. Once I arrived Bobby had David wall me through the process of looking at the vehicle and ultimately purchasing. I will come back and refer anyone that’s looking! Thank you!

I called Madiba Thompson about a specific car, we talked about, did a test drive, showed it to the Mrs. ---GAME OVER---Madiba is a pro and an asset to Lithia VW/Salem. Not to mention probably the most painless F&I experience EVER with another pro like Alex Alvarado. Thanks guys!

Francisco is a GREAT salesman. VW of Salem is lucky to have him on board. Never pushy, listened to your wants and needs and is very detailed orientated. Thank you, again Francisco!! I enjoy driving my Traverse and will definitely be recommending you, personally.

Dane was our salesman at “the other place “ so when we learned he had transferred over to Volkswagen we found him right away. He makes buying a vehicle very personable and we enjoy his honesty. Mike Brown the financial gentleman was very helpful as well. He was able to get us an even better interest rate and he gave us good advise when we were deciding what to add and what not to add. I would definitely go back for another vehicle!

Their sales people are really knowledgeable, freindly and willing to go the extra mile to get you what you want. As first time buyers, they made the process simple and painless. Special thanks to Mike & Lexie.

Francisco, our salesperson, was super great. Friendly, but not pushy, accommodating and knowledgeable. Actually, everyone at the Volkswagon of Salem Oregon were super friendly. The store was very clean and quite nice in its design. It had a very comfortable vibe, so for that little bit of time one has to sit and wait for paperwork to print or the car to be brought up, it was a pleasurable wait.

Great place. The sales representatives made us feel comfortable and were knowledgeable about the vehicles, they made it so simple. Got a great price, easy financing, and unbelievable interest rates. So happy with the whole process.

Very professional and likeable sales team. No high pressure and square dealing. A beautiful showroom with wonderful amenities. The service department is exceptional and treated me fairly.

Just had a great truck buying experience. Huge inventory with lots of options. Tony C. took the time to show me all of the trucks in my price range so I could find the perfect one for me. Very helpful and friendly, without the pressure you see at other places.

My salesperson Omar, and the finance Mike worked so hard to get me into the truck I needed at a lower monthly payment then originally thought .. I would not go any other place than VW of Salem... I send my family and friends here knowing that they will get an amazing vehicle, and at a price you cant beat! There used truck selection is awesome! Thanks guys

This was my first experience buying through a dealership, and it really set a high standard. Everyone I met and worked with was very friendly and helpful. Taylor was great with consistent communication on arranging my appointments and checking in throughout the process; Israel is very insightful and was very accommodating to working with my circumstances as a first-time buyer, and Scott made the final financing process quick and easy (seriously, like 10 minutes tops)! I was able to come in on short notice and test drive the car I was interested in right away, take my time to ask questions and finalize my plan, and drive away by the end of the week. Honestly, this alone would have been great under normal circumstances, but it’s truly impressive considering the new demanding circumstances in the world we’re all living with right now. Really reflects the team and their work ethic as a whole.

First of all Dane is an amazing, amazing salesmen, super friendly, super helpful, funny and resourceful with loads of information in you have questions secondly Juan is awesome. He made sure I got a good deal and wasn’t getting screwed over on my new car and made the trade in process along with the buying and signing process so easy and super fast with his description of the paperwork in such little wording that it just made sense and it all flew by so quick and simple and easy I’ve been nonstop recommending these two employees to anyone and everyone who asks where I got the car.

Great place. I came for one car and ended up buying to cars for such a great deal. Everyone was so friendly, especially Monte and David. They will work with you and find what u want. David actually stayed past his off time just to help us out with our last car of the day. I would definitely suggest this place due to there professionalism and friendliness. I would definitely go back when I or a friend needs a vehicle.

Wow!! We drove about 45 minutes to check out a used car and ended up driving it home. There was part that needed fixed and after an incident that could have resulted in a very negative experience, this dealership completely turned it around and showed that customer service is extremely important to them! They went above and beyond what we expected in making it right.I will happily and definitely come in the future when we're in need of another vehicle. Thank you!!

Great experience, one of the best Dealership visits I have ever had. Took my 2011 Touareg in for brake chatter. Joey and Greg were able to get me in and do a complete break job way quicker than expected. Big kudos! I would definitely recommend them to any Volkswagen owner...

Madiba was awesome, respectful, and easy going. Really appreciate his time and how he made sure that we left happy! This is my second car buying from here, always a great experience. I recommend my mother in law and she bought a car here too! Vw of Salem thank you for your business and Madiba thank you for taking time and helping us out!

I didn't end up getting a car from here, and I couldn't be happier about my experience...even though I didn't end up with a vehicle. I worked with salesman Miguel and found a great deal on a pre-owned Mazda that I was happy with, price and all. However, when the car did not pass safety inspection, they offered a full refund for the deal and totally unwound the contract, despite the fact that I had paid in full up front in cash. That kind of honesty was totally unexpected, but thoroughly appreciated. Kept my family from being put in an awful position of spending our hard earned cash on a car that was about to need an engine replacement. Well done, guys. Thank you.

We had a great experience here. After a horrible experience at their sister lot, Honda of Salem, we decided to try VW instead. VW treated us like they really wanted our business and everyone was great. The difference was in the sales management team. Honda refused to work with us while VW made us feel like they really valued our business. We ended up buying a car that we never would have considered before shopping at VW of Salem. Just goes to show how far good customer service goes! They treated us right and stole a sale from their sister dealership. Thanks JJ and the rest of the sales team!