Customer Reviews

I absolutely love love love VW of Salem :) Charles Britnell has sold me two vw's so far and has made me his customer for life! The staff at vw Salem is quick, attentive, and always has a smile on their face.

Everyone at Volkswagen of Salem was friendly and helpful during my visit. They adjusted my warranty to fit my driving habits and saved me money in the process.

I would drive 1000 miles to buy a TDI GOLF at Salem VW!!!. I must say that Ryan; Sales Manager and Steve; Service Manager worked above and beyond to ensure my experience would never be forgotten.Extra blessings for Alex Jones who was and is the most genuine sales person I have ever met.

I had a pleasingly low-pressure buying experience with Curtis Goodwin, the Internet Manager. He emailed me a fair discounted price for a 2017 GTI, $3,000 off MSRP. My wife and I had an informative test drive with Curtis. When we decided we wanted a silver Autobahn GTI that VW of Salem didn't have on the lot, he found one at another dealer that arrived quickly.I'm now hugely loving the car. I don't know why GTI's aren't more popular among the people, like me, who want a sporty car that's super fun to drive and also practical for everyday trips. There's nothing about the GTI that has disappointed me after a week of driving it.

Have brought my Jetta here for service odds and ends over the years. Greg and Matt are straight shooters up front doing service writing, and in the back the technicians do exceptional work. They're a dealership and with any dealer service comes at a higher price than independent shops, no question (pretty much common knowledge these days). However, with cheaper expense comes the risk of cheap quality repairs. In addition, there's not constant pushing to upsell additional services, nor do they surprise you with hidden costs for things you didn't agree to.In fact, the amount I pay after work is done has never been higher than the quote I'm given when dropping it off. Always better to overquote and underpay than to underquote and overpay.They were able to squeeze me in for some routine maintenance on short notice, with shuttle driving to and from work, recently. Not for lack of business, given by how packed the shop is. I -could- have tried to go and get my services done cheaper elsewhere, but I would have to had a ride pick me up and shuttle me around. Not to mention, having that slight fear in the back of my mind hoping that this indie shop's techs know what they are doing and do things right.It's not like Salem has any other rival VW dealers within city limits, but "taking the car to the dealership for service" is not so much a dreaded affair at VW of Salem.

Greg was excellent at helping when my nerves were shot!

The team at Lithia VW of Salem always goes above and beyond and a great to deal with.

Zach went above and beyond to ensure our car was going to be perfect for us!

I had an awesome experience buying my used car here. Our salesman Michael Wenzel was so helpful both with my purchase and even with my husband purchase of a Harley at another dealer! He truly went above and beyond for us. We bought my car and were happy with our loan payments but then got a call the next day from the finance manager, he said that they were able to drop the interest rate by almost 5 points!!! No buyers remorse here. I would absolutely recommend Lithia Volkswagen to any of my friends or family! Thank you Michael Wenzel and team Lithia!!!

Salesman Bob Gale was very knowledgeable and curtious. This was the best car buying experience in memory. We are very pleased so far with the the Jetta GLI we purchased. We also had recent dealings with Greg in your service department as well and were very pleased with our dealings with him.

Best price in the Northwest and, since I traveled to get the car, they even offered to drive the car to come up and meet me! Falon was awesome!!

I'm not usually very verbal about car dealers, but this is a good one!I have had my new vw serviced there and the staff have been outstanding. Greg the service writer and Tristie my warranty specialist are both great ambassadors for VW of Salem

Went in for an oil change and ended up leaving 6 hours later with a new fuel pump and radiator as well. Was not expected, but I was treated very nice and the car runs excellent! Will return in the future!

I just wanted to take the time to thank Lithia Volkswagen of Salem for working with my wife and I on our new vehicle purchase they went above and beyond and didn't need to do everything they done for us, their main goal is to establish life on customers so I get why they work so hard... A big thank you from us...btw most of their vehicles are below KBB which is a good starting point.

The best car buying experience that my husband and I have ever had.

Amazing! All the employees at VW of Salem were so willing to help. I felt very welcomed.

Great salesman Jason Alexander. He was honest, persistent in getting me the best deal, and never, ever pushy.

Great service! Walked in, was helped at the door, and was able to leave all in less than 5 minutes!

Zachary whos the one who helped. Very kind. Very straight forward. Definitely not pushy and it was the best experience purchasing a vechile ( most places not very good) great staff. Great deal and most of all it was one of the best experiences at a dealership. Im very pleased with my purchase. Got a great deal.

IT was AMAZINGLY easy!!! The WHOLE experience has been...LIKE A DREAM!*THANK YOU CURTIS! AND EVERY ONE AT LITHIA VW OF SALEM!* :)