Customer Reviews

Recently had a leak from my sunroof and Gary in the service department took excellent care to make sure it was taken care of! I highly recommend Volkswagen of Salem.

Mike Brown was a wonderful salesman made sure I had the best quality service and a quick sale! I walked away extremely happy!

I had an excellent buyer experience.

Great team to work with and I highly recommend!

Very helpful and professional. I would recommend the service department to anyone looking for excellent work.

Very good service department.

I haven’t owned a VW for a long time, but I am so glad with my new Tiguan. I have bought cars through Lisa Upex at other dealerships; she is the reason I went to VW of Salem. She makes the process easy and comfortable. My Tiguan is comfortable, feels solid and safe, and I am still learning everything it does.

Great experience at this dealership. I purchased a 2012 Toyota Tundra from Koda. I worked with Koda and Jaimie. Koda was personable, kind and professional. I would highly recommend going to this dealership. They made it easy for us with no hassle. They cleaned the car and filled up the gas tank for us before purchasing. Thank you Koda, you took great care of us!

They were thourogh and professional while not being pushy about some unexpected costs.Thanks

Excellent Salesman Monte and Finance Guys Mike and Juan two new to us Passats quick and Painless

Service dept. was very nice and even performed basic service with no extra cost. I was even out of there faster than quoted time. Staff was also really nice too. Thanks!!

No BS. Came down from Portland on a recommendation. They were always honest with me and never tried to sell me anything I didn’t want.

Every aspect of car care explained in understandable terms

By far the best car dealership I have ever done business with...About two weeks ago, I purchased a 2015 Golf TDI. The initial experience was very pleasant: the sales consultant Monte was friendly, knowledgeable, and since I knew what car I specifically wanted, after a short negotiation, we made a deal. The day I purchased the car, I had forgotten to bring my trade-in car title, but Monte said to just bring it in a day or two and they would issue a refund check for me... Sure enough, I had to come back a couple of days later to check my seat heaters that were not working properly, and while I was waiting for the service to be done, I got my refund check at the same time. I was impressed how prompt and professional everyone was, from the sales to the finance group.At the service desk, I was greeted by the Service consultant Gary. He asked me to wait for a couple of hours while the technicians are diagnosing the issue with the seat heaters. After about two hours, Gary informed me that they would need to order seat heater elements, and that they wouldn't charge me for a generally mandatory deductible (this is a certified car), as a courtesy. Objectively, a VERY few places practice this kind of integrity and customer service in this day and age. I was very happy with the overall service, and Gary's professionalism.While I have enjoyed the car immensely, my misfortune with it unfortunately continued... I discovered that the car was missing a spare tire, likely removed by the previous owner and never caught by the VW technicians. Yes, it was unfortunate and disappointing, but after a quick email to Gary, there was a super fast response that the management approved a new spare tire for me, and that he had already placed an order. This was truly above and beyond, and also way beyond my expectations. During the certification inspection, the technicians made a mistake of not checking the spare tire, but Gary and VW of Salem just wanted to make it right... Talking about an outstanding service and integrity.Overall, I highly recommend doing business with VW of Salem. Yes, mistakes happen, but what really matters is how a business goes about mistakes and what it does to correct them. I hope VW of Salem stays the course because integrity and professionalism ultimately pay off.

Went in recently to get a new key programmed and the service was fast and friendly. Great service.

Clean, cool cars, good service, great coffee!

Service completed promptly and car returned washed an vacuumed. Nice work VW of Salem!

Richard in sales had info about our new GTI well at hand...he is very pleasant as well, making our buying experience a great one.EVERYONE we have encountered at VW has been very helpful and friendly as well. It's wonderful to work with such professional people.

Jerome was amazing! So helpful. Very kind and helped us out and we walked out with a toyota tacoma because of him and jamieJuan lopez the best thing sense sliced bread

Good and timely service, i will be going back for all my service needs while i live here.