Customer Reviews

15 minutes in and out with a test drive completed. I'm just feeling the market and what other automakers are doing. They didn't pressure me and listened to my needs for a quick test drive before I went to test drive a different automaker's car. Cool people. Definitely coming back when I want a VW.

The staff and salespeople were super nice and gave us a heck of a great deal. Their attention to detail was nearly perfect, and when we pointed out issues we noticed, they worked to correct them and make sure we were ready to hit the road.

It was a pleasant experience at VW or Salem. The service was done in a timely manner. The service person answered all my questions and was very professional & friendly. Mike Brown

Bought a car from them and the sales staff were very courteous. The car turned out to have a few mechanical problems and after talking with them for a bit they agreed to fix it for no cost which was very helpful. Overall, I appreciate their service and willingness to stand behind what they are selling.

We were very pleased! Jesse and his internet sales team were the best! One inquiry and we were contacted immediately. He had the Passat waiting for us when we arrived, along with similar options. He listened, understood what we wanted and made sure all our needs were met. Very impressive!

Amazing team here at VW. Bent over backwards to satisfy my wants and needs... I've recommend this dealership on several occasions!!! Many thanks!

We walked out with a new car when others dealers just turned their noses up to us. Me and my Girlfriend are very pleased and hope to return in a couple years to purchase another vehicle. Only had one issue they seemed to have miss placed the second key. The sales staff asked for a few dues to find it, when they were unable to a new one was ordered and we currently await for it to arrive.

We had a very positive experience from our salesman, Richard, all the way up to the friendly finance guy. We saw the car we came to see, moved on to comprables, and then decided we wanted the original car--but with a different interior. Richard checked his phone and low and behold they had what we wanted in another lot! The car came clean, full of gas, and in time for dinner. Great experience overall.

You were ready, although we were 30 min late to come in. You are always polite and explain all that needs doing, sometimes even toss in a little extra. What I really like about using the dealership for service is being made aware of any updates or outstanding recalls.Regards,Wolfgang

We arrived a little early for our service appointment, but they were ready and waiting for us. The waiting area was clean and comfortable, stocked with plenty of reading material, and free beverages. Our car was returned on time, well taken care of, and sparking clean.

I was pleased with my visit to the dealership. We went in with no expectations of purchasing that day, just looking at our options. We let our salesman, Richard, know what we were looking for, what our budget was, etc. We test drove a Jetta, fell in love and left the dealership with our new vehicle. Our salesman was very knowledgeable about the car and answered all of our questions.

Bought a 2015 Jetta from Jesse W. It was such a pleasant and painless experience, they bent over backwards for us and never put on nasty pressure like other car sales do... I highly recommend them. Bravo!

Great experience. In and out in 2 hours - that's including the test drive. They did not try and sell me "extras" - very straight forward and pleasant. Thanks guys.

What a great experience. I contacted the dealer online and less than 15 mins later received a phone call and they cleared up the description inconsistencies on the dealer website. A few days later I visited the dealer and found the staff very professional, personable and helpful. No pressure or pretentious attitudes, just all-around nice guys. The dealer is in a brand-new clean building and is situated near good test-drive roads. I got a fair price for my trade. I'd buy from them again.

We've purchased two cars here recently and both times the service was fantastic. Very personable and quick and they got us what we wanted. We will definitely be back with any future car purchases.

Good experience, took a little longer than I wanted. Not as long as it has taking in the past at other dealerships. I really wanted to get in and out in an hours. They tried but I'd say it took closer to two hours. Got free hats and coffee cups out of the deal. That was nice.

I was very impressed with the honesty of the service department. They told me what I needed fixed today ad what could wait if I couldn't afford it right now. They did what they said they were going to do and nothing more. They were extremely fast and friendly. We used the night drop and they called me the next morning to tell me the diagnosis. Then I paid by credit card over the phone and they had the keys waiting with the sales team since I work late and I couldn't get there before the service department closed. I would recommend doing VW of Salem to anyone. I have never had a good experience taking my car to a dealer in the past. They changed that perspective completely.

Friendly, absence of pressure. Appreciated that there were no demeaning games played. Had the car ready we were interested in. Knowledgeable sales person. Excellent facilities. Good experience. Thank you.

We picked out what we wanted pretty quickly...test-drove it and loved it! I didn't think wend be able to afford payments on it but Anthony Rose worked his magic and my payment is lower than my other car payment!! He was amazing in getting my payment where I needed it to be...AND...I LOVE MY TRUCK!!!Thank you, Volkswagen of Salem!

This entire purchase was by far our most pleasant experience over any other car deal we've done. Our salesman, Curtis, was helpful, honest, informative and not pushy at all. The entire dealership was kind and informative every step of the way. The finance team was very reasonable in their negotiations over our trade in and our finance terms. We absolutely would want to buy a vehicle from this dealership in the future!