Volkswagen of Salem Review By Thomas Tutton

SERVICE DEPT: Always friendly. Always helpful. Always easy.BUYING A CAR: They were great. Although I fear financing is a game to them trying to put me in at a high finance rate, and then finally getting me in under half that like I expected (I was preauthorized when I walked in by my own bank). I would give 5-stars but they did not take into consideration the things I asked to remain consistent in giving me the things I wanted. I had a special plate (Crater Lake) and I was not assured it was ordered. The financing game completely dissolved the little things I asked for, and those are the things that matter the most. Never take what they present at first. Take the lower cost extended warranty like I did. Saved me a couple thousand!