Volkswagen of Salem Review By Susan Mahony

Greg Bell was very helpful in getting the service work done although it did take about 2 1/2 hours.I have taken my taken my Tiguan into your dealership twice for service. Both times the mechanics failed to reattach the shield under the engine properly. The first time it was hanging down a couple of inches in front and I had to undo the screws and attach it properly. Yesterday I notice half of the shield was loose in front and again I had to craw under the car and attach it properly.Otherwise I was satisfied with your service and felt Greg was fair in replacing the tires. I was a little surprised to have to replace the tires after only 20,000 miles. Regardless of the model of car, VW needs to equip their cars with a better tire. This will hurt their reputation if they place cheap tires on a car.