Volkswagen of Salem Review By R W.

Im giving them 5 stars because of how they took care of me after one of their salespeople was unpleasant. I test drove two low mileage used cars and had decided on the one Id buy. Mind you, this is the most Ive ever spent on a car. But when I asked for a minor concession of $300, the sales guy shut me down. I went to another dealership and was treated great, but they didnt have anything comparable. So back I went to Lithia VW, dreading dealing with the same cranky salesperson who acted as if he was doing me a favor. As I approached the building, Brandi (salesperson) asked if she could help me. I told her the situation and that I was seconds from turning around and leaving because I didnt want to deal with that particular salesperson. She brought me inside and spoke with the sales manager and between the two of them, they agreed to make the adjustment so Id buy the car. The finance guy was also very nice and helpful, promising he could get me a rate of 3.9% or less (beating USAAs 5.34% quote). I picked up the car the next morning and am fairly happy with it. Definitely a good deal for the price, but I do wish they had let me test drive it on the highway. At higher speeds, it doesnt handle well at all, which is disappointing. The only other gripe I have is that they wouldn't give me photocopies of things I signed. By law, when you sign something, you are entitled to a copy. They did give me a USB thumbdrive with unsigned versions, but I'm still wanting copies of what I signed. Tuesday they're supposed to confirm with me which credit union and rate my loan will be. I just read another Yelper had to return his car because the financing didn't happen as promised. Now I'm terrified that'll happen with me.
Anyway, if you go there, ask for Brandi. Shes not pushy, quite knowledgeable, and renewed my faith in car salespeople. The cars not certified so hopefully they didnt sell me a $13,000 lemon... will update.