Volkswagen of Salem Review By Patrick & Amy Stark

We had a very pleasant used car buying experience with VW of Salem. We were helped by Marlo and Benji and both were extremely friendly and fun to work with (if you’re lucky Benji will do some celebrity impressions for you). We came in to test drive a Ram 1500, but saw that the online photos didn’t match the actual condition of the truck. Since they stock several models of similar trucks, Marlo helped us look through the inventory to see what else matched our needs (we needed a bigger truck to tow a camper). Marlo stayed waaaaay past his quittin’ time to work with us and after only one round of a fairly silly offer on their part, they met our financial needs. Benji was very kind to relieve Marlo and let him go home. He kept us and our son entertained as we were there pretty late. They even came up with some pizza for our son. Our only critical observations are that things moved a little slowly once we struck a deal (but it was late and they had not worked with our Credit Union before), and they could do a little better job of training on proper mask wearing. That said, all employees and customers were masked and regularly sanitizing hands. They also do solo test drives (on your own with no sales person).