Volkswagen of Salem Review By Krista Nolen

Great experience so far! After a bad experience at a sister dealership in Portland, we drove out to Salem to look at a truck I'd seen online. Lexi our sales person did a great job. The lot price was higher than the price I had seen on the internet, and they honored the online price. Didn't feel pressured, negotiations were easy and I feel we got a good deal. The finance team worked EXTRA hard with us to get us a good rate despite some recent rocky credit events, and we drove off with a truck the same day.About a month in the check engine light came on. Fuel sensor, not a big deal, but we wanted to get it fixed while still under warranty. Took it to the sister dealership in Portland, had a horrible experience there. Lexi our sales person was super fantastic about helping us out through that. So, I guess even though we live in Portland, we'll just drive our car down to Salem for service since we fond this dealership to be much easier to work with both in sales and service departments.