Volkswagen of Salem Review By Engin T.

By far the best car dealership I have ever done business with... About two weeks ago, I purchased a 2015 Golf TDI. The initial experience was very pleasant: the sales consultant Monte was friendly, knowledgeable, and since I knew what car I specifically wanted, after a short negotiation, we made a deal. The day I purchased the car, I had forgotten to bring my trade-in car title, but Monte said to just bring it in a day or two and they would issue a refund check for me... Sure enough, I had to come back a couple of days later to check my seat heaters that were not working properly, and while I was waiting for the service to be done, I got my refund check at the same time. I was impressed how prompt and professional everyone was, from the sales to the finance group. At the service desk, I was greeted by the Service consultant Gary. He asked me to wait for a couple of hours while the technicians are diagnosing the issue with the seat heaters. After about two hours, Gary informed me that they would need to order seat heater elements, and that they wouldn't charge me for a generally mandatory deductible (this is a certified car), as a courtesy. Objectively, a VERY few places practice this kind of integrity and customer service in this day and age. I was very happy with the overall service, and Gary's professionalism. While I have enjoyed the car immensely, my misfortune with it unfortunately continued... I discovered that the car was missing a spare tire, likely removed by the previous owner and never caught by the VW technicians. Yes, it was unfortunate and disappointing, but after a quick email to Gary, there was a super fast response that the management approved a new spare tire for me, and that he had already placed an order. This was truly above and beyond, and also way beyond my expectations. During the certification inspection, the technicians made a mistake of not checking the spare tire, but Gary and VW of Salem just wanted to make it right... Talking about an outstanding service and integrity.
Overall, I highly recommend doing business with VW of Salem. Yes, mistakes happen, but what really matters is how a business goes about mistakes and what it does to correct them. I hope VW of Salem stays the course because integrity and professionalism ultimately pay off.