Volkswagen of Salem Review By Diane H.

We had a great car-buying experience at VW of Salem. I needed to buy a car, right away, as mine had been totaled and I was running up a tab on a car rental. I test-drove several makes and models in Portland, then settled on a VW Golf. After doing a lot of online comparison shopping for the best price, I saw that the Golf was on sale at the Salem dealership. There was some confusion about the internet price we were quoted, but Ryan, the sales manager, negotiated a more than fair price to maintain their goodwill. We didnt get to the dealership until almost 5pm on a Sunday, but we were not rushed. Rather, Jim Phipps, the internet manager helping us, encouraged us to take a test drive in the car we would be buying. Everyone there, from our sales person to the sales manager to the finance manager were extremely helpful, friendly and professional. Our experience turned around all my stereotypes about car dealers. The professionalism was leagues ahead of some of the other dealers we had visited (although I must say that the Portland VW dealership also treated us well - they simply couldnt match the price.) We closed the place down, at 9pm that night, after being carefully walked through every feature of our new car. I drove home happy!