Volkswagen of Salem Review By Anna Bergum

Lexi (Alexis) was AWESOME! She gets 5 stars. I'd definitely use her again and recommend her to others. She wasn't pushy. She let me take my time, and she worked hard to get the truck to the price I wanted and could afford. PLUS! Lexi drove an hour in the pouring rain that evening to pick up the title for our trade, and have my husband sign off since the trade was in his name.It would have been 5 stars, but the person I signed papers with at the end was the most frustrating part. I had a long wait, and it ends up he was figuring out what things to upsell me on. I told him right away that I didn't want any of the extras but he said he had to tell me all of them for legal reasons. I insisted that I had been there nearly 3 hours and was very hungry since lunch had long since past. PLUS! I was paying in full with a check. I had already reached my max budget and wasn't about to finance lifetime oil changes or interior coverage on the truck. He said he hadn't eaten yet either and continued to ask if I wanted to buy additional options.I'd use Lexi again in a heartbeat, but not the person who did all the final paperwork. I would have rather continued the transaction with her.